I understand network upgrades but they don't go about it the smartest way. So how would one now go find the best direction to point their antenna (dont point me to the app for 5g as it thinks I have 5g on a tower that definitely does not have it live - and also does not apply to 3/4g - will have to use ACMA for now on). Sorry for the delay in getting back to you @AndrewC1. Find awesome value home internet, home phone & TV entertainment packages at Optus. Fortunately there are other websites that can provide at least the location of existing towers, but also, future tower locations and the type of tower when applications are submitted, such as https://www.rfnsa.com.au/?first=1%C2%A0 . Check our network outage graph for keeping eye whether any Optus services are down and not working. This trick works perfectly on Chrome, Firefox, Brave, Opera, Safari and whatever default browser comes with your Windows nowadays lol. Now 2 weeks ago Optus/vendors are now upgrading it to 5G 2300Mhz. If Optus.com.au is down for us too there is nothing you can do except waiting. You must be a registered user to add a comment. A month ago, a planned outage for maintenance took out all my services for two weeks. Credit: AAP / GETTY. An email or sms without having to request one would be great. Please don't call "support numbers" posted below — most probably it's a scam. b) How can I check for upcoming works on the COVERAGE MAP ? Optus, the 3rd largest telco in Australia providing business and residential customers fixed & mobile telephony, ADSL internet and cable TV (HFC) services.Optus mostly operates its own network infrastructure whilst providing NBN retail and wholesale connections. If you still need further assistance then please contact our Technical Support team either via the → messaging service or by calling them on 131344 - Mon - Fri: 8am - 8pm Sat: 9am - 5pm AEST. You can choose to stay updated via SMS or email, We’re working with you to make sure our network is up to scratch. We have tried pinging Optus.com.au using our servers in diverse locations and the website returned the above results. ESPECIALLY since I was denied a refund.What a joke. To fix this, clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. Probably the server is overloaded, down or unreachable because of a network problem, outage or website maintenance is in progress. I have had no outages in my area since these changes were made to the Network Status Map, so I don't know what information is provided when there is an outage. Please reach out to us by a private message to the official Optus Facebook page or Twitter page where we'll be able to grab your details securely and take a closer look for you.Alternatively, you can reach us on a smart device via our Messaging service on the My Optus app 24/7. This search may provide details for your personal Telstra services. So much could be down with crowd sourcing info. The new page indicates that the Croydon Park tower is faulty again, its been having issues all year. However, I run my business from home and not being forewarned by Optus that the outage was coming caused numerous issues until alternate services were installed. When a fault is not known/identified yet, this feedback can now be submitted by users directly via the status page. Check out the link for the RFNSA website, and you will be able to keep a check on the progress and who the proposed towers belong to in your area as their status changes. This means a copy is stored in your browser as long as you have visited that page before. In theory it looks more accurate in practice its the same data as before. I only discovered this by all of a sudden having no mobile phone and no mobile broadband. This seems to be the normal support process that Optus follow. Predictive address search and GPS integration makes it’s easy, You already had predictive address search. Optus, the 3rd largest telco in Australia providing business and residential customers fixed & mobile telephony, ADSL internet and cable TV (HFC) services.Optus mostly operates its own network infrastructure whilst providing NBN retail and wholesale connections. I spent over 40+ hours on support plus a 8+ hours on the complaint process as support was going no where. In other words, you either put in your Suburb or your address. Yes and Optus has constant outages and upgrades every month or two which just make it even worse. The B40 was fixed when work was completed on the tower. If you've already registered, sign in. I know how hard it is to get real change in a large organisation. Optus webmail is your free email service and your own firstname.lastname@example.org address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Being notified of planned outages would be a huge plus. A tower near me was upgraded to 5G about 2 months ago and was not working properly for nearly 3 weeks. @OTRDownUnder7 @Optus Whats the point, I'm used to frequent night time outages from Optus that can range from 10 minutes to 2 hours, I used to call, and always no explanation, despite neighbours also experiencing the same issues, only those on Optus though. You can do this by holding down CTRL + F5 keys at the same time on your browser. Talk about going back to the dark ages of 1980-90's with the new network status maps. Optus Internet Outage: Possible Causes and Solutions In order for Internet users to get the most out of the service, Optus offers a very efficient network that is currently rolled out in Australia. If user location will be impacted by upcoming work then they will receive a specific message on searching their address. Our coverage maps are continuously being updated to higher resolutions, this means that moving the pin can identify expected coverage zones within even the smallest of blocks of land. Can see this being helpful on a 50,000 acre outback ranch, but are Optus seriously suggesting that they have reception info about my back porch and front porch on my 30x10m block? Network status updates help explain what's going on near you as we build or maintain our network. we have had no internet since Thursday. I have suffered terrible speed from your network for days, which becomes unusable at night and slow during the day. @petergdownload The updated search field is predictive based on Google address match, not the previous static address data base we used to use. If the site is UP for us but you however cannot access it, try one of our following solutions: 1. ... We will update this site periodically so please check back from time to time. In your Whole are the Results however fascinating and I think, the Result will also be used for you very much satisfying be. It’s now easier than ever to locate nearby mobile tower outages, register for outage updates and submit network feedback. Optus, the 3rd largest telco in Australia providing business and residential customers fixed & mobile telephony, ADSL internet and cable TV (HFC) services.Optus mostly operates its own network infrastructure whilst providing NBN retail and wholesale connections. Following a string of customer complaints, Optus is reportedly assessing the potential network outage that is impacting voice calls of mobile users … After finding I had no phone nor internet, I looked up the network status page by driving to another suburb and found my local tower was coloured orange and the comment was that the planned maintenance was going for the period between the given dates and that there might be some disruption to services. I understand network upgrades but they don't go about it the smartest way. The test will be if Optus follow through with the information and requests instead of say the spam reporting where customers endlessly submit reports and the same spam just keeps arriving. That has also changed, that if you only put in your Postcode, it will retrieve addresses of properties having that same postcode number. They have an upgrade planned for another tower near me soon, and that will continue over the next 6 months. An Optus spokesperson said (update at 3.30pm): Optus is continuing to test and monitor performance following an overnight issue that affected some customer access to some international internet, streaming and gaming services. Its good to see Optus working to improve its interfaces though. This is really a step backwards, it was actually good knowing exact dates both prior and during outages on your local tower. At least the coverage map has not changed, not sure when it was last updated as no dates are provided of its currency. Now 2 weeks ago Optus/vendors are now upgrading it to 5G 2300Mhz. This new, diminished support feature doesn’t enable notices regarding work in progress, despite me being logged in and your blog showing progress notices should be available. Now Optus is hiding the towers you are just giving a generic message. @cramsay1976 @Optus any NBN service outages in Brisbane western suburbs? The tower was fixed about 2.5 months after the tower fist became faulty. 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